Best Practices for a Successful Telemedicine Visit

Once your visit is scheduled, you will receive a text message with instructions for downloading the OrthoLive app.
Download the app and follow the instructions to set up your account.
Allow plenty of time to set up the app prior to your visit.

If you already have a Zoom account, the app will likely tell you that you already have an account and ask you to change your password.
This must occur so you can connect via OrthoLive with the provider.

Prop your phone in a manner that will allow the provider to see the injured area.
- Eye-level is recommended for the elbow, shoulder, and neck.
- Waist level is recommended for the hip and knee.
- Floor level is recommended for the foot and ankle.
If positioning the camera is difficult, you may want to have a family member or trusted friend assist you by holding the camera during the visit.
It is not recommended that you personally hold the phone for your own visit.
- It is important to remember both the phone and the patient cannot be in motion at the same time.

The camera should be approximately 2 – 4 feet away from you during the time of the visit.
The provider may ask you to walk or move so they can review your gait or range of motion.

It is recommended that you are alone or at least in a private room for your visit.
The area should be quiet, free from distraction, and without background noise.

The provider may need to see the injured area or the area of your body where you are experiencing pain.
This may include the front, back, and sides of the joint.
Ensure that your attire will allow for the affected area to be seen.

Log in to the app 10 – 15 minutes ahead of your visit.
Remain in the OrthoLive app. Texting or using other phone apps may cause the OrthoLive app to close.
Please be patient.
- Visits are normally on-time.
- There may be a very short wait in the virtual “waiting room.”