Best Practices for a Successful Telemedicine Visit
- Once your visit is scheduled, you will receive a text message with instructions for downloading the OrthoLive app.
- Download the app and follow the instructions to set up your account.
- Allow plenty of time to set up the app prior to your visit.
Audio / Visual / Technical
- Make sure that your microphone and camera are on.
- Adjust the volume level on your smartphone, tablet, or computer.
- Ensure that you have a stable internet connection.
Existing Zoom Accounts
- If you already have a Zoom account, the app will likely tell you that you already have an account and ask you to change your password.
- This must occur so you can connect via OrthoLive with the provider.
Positioning Your Phone or Camera
- Prop your phone in a manner that will allow the provider to see the injured area.
- Eye-level is recommended for the elbow, shoulder, and neck.
- Waist level is recommended for the hip and knee.
- Floor level is recommended for the foot and ankle.
- If positioning the camera is difficult, you may want to have a family member or trusted friend assist you by holding the camera during the visit.
- It is not recommended that you personally hold the phone for your own visit.
- It is important to remember both the phone and the patient cannot be in motion at the same time.
- The camera should be approximately 2 – 4 feet away from you during the time of the visit.
- The provider may ask you to walk or move so they can review your gait or range of motion.
- It is recommended that you are alone or at least in a private room for your visit.
- The area should be quiet, free from distraction, and without background noise.
- The provider may need to see the injured area or the area of your body where you are experiencing pain.
- This may include the front, back, and sides of the joint.
- Ensure that your attire will allow for the affected area to be seen.
At the Time of the Visit
- Log in to the app 10 – 15 minutes ahead of your visit.
- Remain in the OrthoLive app. Texting or using other phone apps may cause the OrthoLive app to close.
- Please be patient.
- Visits are normally on-time.
- There may be a very short wait in the virtual “waiting room.”